SHIPPING & RETURNS
Due to the current lockdown restrictions courier services are experiencing high volumes so please expect delays to occur.
Normal delivery times:
North Island - expected delivery is within 1 to 3 business days.
South Island - expect delivery is within 1 to 3 business days.
Rural delivery takes a little longer - expect delivery within 3 to 6 business days.
All parcels are sent via tracked courier so if there's any delay, please contact me at firstname.lastname@example.org, and i'll follow it up for you.
poet. has a 30 day return policy meaning you must contact me within 30 days of purchase for an exchange or full credit. If you have any questions or concerns about your order please email me at email@example.com.
Because poet. candles are hand-poured at a lower temperature to preserve the essential oils, a smooth finish is not always possible - each candle is unique and beautiful in its own right! This is not a flaw in the candle and will disappear once you start using it. Changes in temperature can also cause the wax to create what looks like wet spots; this is the wax shrinking away from the glass. Again, this is not considered a flaw and will disappear once the candle is used.