Delivery times

Normal delivery times:
North Island - expected delivery is within 1 to 2 business days.
South Island - expect delivery is within 1 to 3 business days.
Rural delivery takes a little longer - expect delivery within 3 to 6 business days.

All parcels are sent via tracked courier using New Zealand Post. You will receive confirmation of your order with a tracking number. If there are any delays, please contact me at and i'll follow it up for you.

International Shipping

We ship to Australia, United States, United Kingdom and Asia. Shipping costs are calculated at checkout.

Returns Policy

poet. has a 14 day return policy meaning you must contact us within 14 days of purchase for an exchange or full credit. Returning a product will be at the cost of the purchaser.

If you have any questions or concerns about your order please email me at  

Because poet. candles are hand-poured at a lower temperature to preserve the essential oils, a smooth finish is not always possible - each candle is unique and beautiful in its own right! This is not a flaw in the candle and will disappear once you start using it. Changes in temperature can also cause the wax to create what looks like wet spots; this is the wax shrinking away from the glass.  Again, this is not considered a flaw and will disappear once the candle is used.